At ePayme("ePayme", "we", "us" or "our"), we are committed to providing you with the best service possible. Paramount to this is protecting and respecting your privacy and personal data which we are, and always will be, committed to doing.
The registered name of ePayme is E Payment Services LLC, and the company details are as follows: License No: 816017
Licensing Authority: Department of Economic Development of Dubai License Issue date: 07/10/2018
Register No: 1401803
Licensed Activities: 1. Payment Services Provider
2. Digital Wallet for Electronic Payments
You should read this policy carefully because it sets out the basis on which any personal data we collect from you, or that you provide to us, through the ePayme application (the “App”), your creation and use of your ePayme account (your “Account”) and your use of our payments services (together with the App, and your Account, the “Services, as further defined in this privacy policy and our Terms of Use) will be processed by us. This policy also sets out the basis upon which we collect personal data from you when you visit our Website (the “Website”).
We strongly encourage you to read the following information to fully understand our views and practices regarding your personal data and how we will treat it.
For information regarding the general use of the Services, please see our Terms of Use.
If you wish to contact us with any questions in relation to this policy or our privacy practices, you may contact us by emailing Support@epay.me
At all times, we keep our privacy practices and the terms of this policy under review to ensure your personal data is processed as securely as possible. This policy was last updated on the date given above. Any changes to this policy will be posted online, within the App and, if possible, emailed to you.
To provide you with the Services, we must collect, store, transfer, analyse and otherwise process certain of your personal data. This section of the policy explains what information we will collect about you and under what circumstances.
The personal data we process includes:
To create an Account, you must provide your mobile number. We will not be able to create your Account without this personal data. Please note that upon completion of this initial set-up, you will not have full access to the Services.
Following the initial set-up of your Account, you will only be able to access very limited Services. For us to open your Account fully so you can use all the Services, we must be able to verify your identity as a legal requirement. To do this, we require you to complete your KYC within the app itself using documents like Passport, Resident ID and Selfie along with additional documents if needed. From such documents, we will collect your name, date of birth, Emirates ID expiration date and any other personal data we consider necessary or that which is required by law to verify your identity. Please note that should any of this information about you change, you must inform us immediately. Depending on the circumstances, we may be required to verify your identity again.
When preparing your Account, we will also ask if you would like to add a nickname along with other information to build your profile. Some of this personal data will, in certain circumstances including when sending and receiving money to other ePayme users, be visible to the other ePayme users.
None of this personal data is required to create your Account but if provided, it will be used to create a more accurate picture of you as a customer of us and will enhance your user experience whilst operating the Services.
When you use our Services to either make purchases from merchants, to send or receive money, to pay bills, or to add value to your Account, or for any other transactional purpose related to the Services, we collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information.
Specifically:
If you use our Services to add or remove value to or from your Account, we will collect personal data from you to facilitate the request. For example, if you use our Services to add value to your Account, we may collect personal data and other information including your Account ID and the amount added.
Further, to add or withdraw value to or from your Account, you must do so by linking an account of yours that is separate from your EPayme Account that has the ability to transfer funds into your EPayme Account. We will ask if you would like to store this account information to make it simpler in the future to add value to your EPayme Account but you are not required to do so. We will not store such information if you do not provide your consent.
When you send or receive money through the Services, we collect personal data such as your ePayme Account ID and the ePayme Account ID of the other Services user who is a party to the transaction.
When you purchase items, such as a coffee, from one of our listed merchants (which can be found in the App), we will collect personal data about your transaction including your name and the merchant. The merchant may also provide us with certain other data related to the transaction.
If you use our Services to pay a bill you are due to pay, or a bill for the benefit of someone else, or if you request another user pay a bill for you, we collect your
Account number and certain personal data about the account holder to whom the bill is being paid to, such as name and account number.
You can, depending on merchant capabilities, withdraw money from your Account at a merchant’s premises. If you choose to do this, we will collect personal data about your transaction including your name and the merchant. The merchant may also provide us with certain other data related to the transaction
When using certain of the Services, you will be able to send messages to, and receive messages from, other ePayme users. In accordance with our retention practices (as are further detailed in “How Long We Keep Your Personal Data For”), we will store these messages, and any personal data included in the messages, to ensure the Services are fully and efficiently provided.
We may request access to your device address book and/or the contacts lists of messaging applications you use on your device which, if granted, will allow us to access the relevant contacts. Note that we will ask separate consents for each of the device address book and contacts lists. If granted, each consent can be withdrawn at any time. If we have access, we can tell you which of your contacts of the relevant list is also using the Services to make the experience more beneficial for you, for example if we have access to your address book, it is simple for you to select a contact from your address book to send money to.
Based on your consent and marketing preferences, we may send you marketing communications such as emails. From this, we may collect further preferences from you based on how you interact and respond to our marketing communications. You have the right at any time to withdraw your consent at any time.
We will collect your personal data, namely your mobile number and ePayme Account ID, when other users of the Services interact with you, for example when they send you a request for payment or when they add you to their payee list. Further, like when we access your address book or contact lists with your consent as noted above, if another user of the Services has your details in their address book or contact lists and provides us consent to access, we will have access to your personal data.
Should you wish to ask us a query, report an issue (for example with the App), or make a complaint about our Services, such personal data will also be automatically added to your Account.
We use a third party to assist with verification checks which are explained in more detail above. In addition to the above, we wanted to note that once the verification process has produced a result, this result will be provided to us and can be considered your personal data. Please note that the methods for verification checks operated by us and our partner involve automated decision-making. Automated decision-making is a process whereby your personal data is processed to make an evaluation with respect to you – in this case, your identity. Should the automated decision-making process determine you have not properly validated your identity, you will not be granted an Account.
We collect information about your use of the Services and/or Website, including how you use our Services and/or Website and how often you use our Services and/or Website. We do this to better understand how to provide the Services and our Website, what our users like about our Services and Website and what our users don’t like about the Services and Website. Such information may include, if applicable, your internet protocol (IP) address used to connect your device to the internet, your login information, browser plug-in types and versions, operating system and platform.
We collect information about the device you use to access the Services and/or Website including the hardware model, the version of the App you are using, the mobile network, and the time zone setting.
In this section, we explain how we use your personal data and the reasons for such use, and we also explain the lawful grounds under certain data protection legislation that we rely on to do so. Please note we only ever process your personal data when it is lawful for us to do so.
We process your personal data:
to verify your identity and create your Account;
to provide you with, and operate, the Services, including to initiate a payment, send or request money (including using “cash gifts”), pay for an item, add value to an account, withdraw money from your account, or pay a bill;
to create an account connection between your Account and a separate third-party account or platform used to add value to your account;
to facilitate any exchange of messages between you and other EPayme users using our instant messaging function; and
to provide the Website.
We process your information for the purposes set out above on the following lawful grounds:
our legitimate interest in providing payment related Services, operating and improving ePayme, marketing our products and services to you and others and being as efficient as we can about complying with legal duties, obligations and regulations that apply to us and keeping our records up to date;
where it is necessary for the adequate performance of a contract with you and to take steps requested by you prior to you entering into a contract with us; and
compliance with legal obligations to which we are subject, for example in relation to carrying identity validation and other checks.
We process your personal data:
to perform the purpose of the Terms of Use, namely to provide the Services to you.
We process your information for the purposes set out above on the following lawful ground:
where it is necessary for the adequate performance of a contract with you and to take steps requested by you prior to you entering into a contract with us.
We process your personal data:
for anti-fraud and risk identification and management purposes. We use your personal data to comply with legal obligations relating to fraud and other financial crimes, and to ensure you, your personal data and your finances are protected; and
to verify activity, and to promote safety and security on and off our Services. Should we believe you have breached our Terms of Use, or are acting suspiciously, we may conduct an investigation to ensure you are not breaching the Terms of Use or breaking the law.
We process your information for the purposes set out above on the following lawful grounds:
given our legitimate interest in ensuring the safety and securing your Account, your money, our Services, us, our group companies, and any necessary third parties, and to secure us from harmful security related breaches;
where it is necessary for the adequate performance of a contract with you and to take steps requested by you prior to you entering into a contract with us;
compliance with legal obligations to which we are subject, for example in relation to money laundering; and
to protect yours or another individual’s vital interests, for example if we have to investigate harmful acts.
We will process your personal data:
to communicate with you about your Account, including with respect to any potential fraudulent activity or any queries you have raised.
We process your information for the purposes set out above on the following lawful grounds:
our legitimate interest in ensuring the safety and securing your Account, your money, our Services, us, our group companies, and any necessary third parties;
where it is necessary for the adequate performance of a contract with you and to take steps requested by you prior to you entering into a contract with us; and
compliance with legal obligations to which we are subject, for example in relation to carrying identity validation and other checks.
We will process your personal data:
to send you marketing materials, including in relation to other products and services provided by our group companies.
We process your information for the purposes set out above on the following lawful grounds:
if you provide is your consent to do so; and
in certain circumstances, given our legitimate interests in marketing our products and services to you and others.
We will process your personal data:
to analyse your use of the Services so we can learn more about what you like or don’t like about our Services. We may also analyse your behaviour when using the Services to ensure you do not miss out on any offers or opportunities. In doing so, we will use the information we collect to communicate with you, for example, if you have not logged into the App for a while or if you have not completed a transaction with one of our e-commerce merchants;
to respond to any of your queries; and
to improve and customise our Services and/or Website.
We process your information for the purposes set out above on the following lawful ground:
our legitimate interest in providing payment related Services and/or Website, operating and improving EPayme and/or Website, marketing our products and services to you and others and being as efficient as we can about complying with legal duties, obligations and regulations that apply to us and keeping our records up to date.
We may share your personal data in the following scenarios only:
we may share your personal data with your consent;
we may share your personal data with other users who are using the Services to ensure you both receive the full benefit of the Services offered. You may also use our Services to share your own personal data with other users of the Services;
by providing personal data to form part of your public profile on the App, any personal data displayed on the public profile will be visible by other users of the App;
we may share your personal data with certain service providers, partners or group companies that facilitate and support us in providing the Services, including in relation to carrying out verification checks, remitting funds, processing transactions, and providing other in-App functions. In certain circumstances, this will require us to share your full account and financial data, to the extent it relates to the Services, with a partner due to the degree of support they provide;
we may share your personal data with certain service providers or group companies to analyse the Services so we can improve and provide the best Services to you and others;
we may share your personal data if we are required to respond to law enforcement, officials, regulatory agencies and other lawful requests or legal processes, or to comply with a legal obligation to which we are subject;
we may share your personal data if we undergo a merger, acquisition or other form or reorganisation and pursuant to such, a third party will become the controller of your personal data; and/or
we may share your personal data with group companies if you request a good or service provided by one of our group companies, or if one of our group companies provides us with services which relate to the provision of Services to you.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
In accordance with the laws of the UAE, we will store your transaction and other Account data within the UAE. Notwithstanding this, if we are required and permitted by law to transfer any of your personal data to a country outside that in which we collected it pursuant to the above listed circumstances, we will do so in accordance with the applicable data privacy legislation. The lawful requirements will depend on the flow of personal data, meaning it will depend on whether the sharing of personal data is cross-border and which countries are involved. At all times, we will ensure a similar degree of protection is afforded to your personal data outside the country in which you are based.
We take your privacy very seriously and work hard to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place appropriate security
measures to prevent this from happening, for example we use encryption tools to protect the content of your messages and calls.
In addition, we limit access to your personal data to those employees, volunteers, agents, contractors and other third parties (as listed above) who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
With this in mind, we have determined that:
as required by applicable law, particularly those that relate to anti-money laundering, we will store your financial data for ten years from the date of the transaction, or longer if subject to the below retention period; and
upon cancelling your Account, we will store all data related to your Account, including personal data and transaction data, for up to five years from the date of cancellation before permanently deleting it.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation or other regulatory enforcement or action in respect of our relationship with you and/or your use of the Services.
In certain circumstances and subject to certain jurisdictional restrictions, you may have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your personal data.
Complain to the appropriate regulator for any data protection issues. We would, however appreciate the chance to deal with your concerns before you approach the regulator so please contact us in the first instance.
To exercise one of the above rights, please contact us using the details provided above.
We may need to request specific information from you to help us confirm your identity and ensure you are able to exercise the right you wish to exercise. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The Website privacy Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted
Our Services and Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plug-ins and/or applications and are not responsible for their privacy statements. When you leave our App or Website, we encourage you to read the privacy policy of every website or application you visit or use.
