Open a dispute with the seller and describe the cause of dissatisfaction. Once a buyer begins the dispute resolution process, we put a hold on that transaction’s funds until things are resolved.
If the Buyer and Seller can’t reach an agreement, the dispute can be escalated to a Claim. Then we’ll investigate and make a ruling. Be sure we will conduct a detailed investigation of the problem.
We will make a fair decision in a short time and return the money to your account. The refund can be executed in full or in part.